KHCB is dedicated to providing a high standard of service and to maintaining its reputation for honesty and integrity in all its dealings. If our level of service has failed to meet your expectations, we would like you to tell us.
KHCB takes all disputes and feedback from its customers and business partners very seriously and as such all complaints will be dealt with promptly and fairly. The Bank will also endeavor to address all complaints within five working days, however, where this is not possible we will contact you outlining when we expect to be able to formally respond to your complaint.
Complaints will be investigated by the Compliance Department to guarantee handling them independently and in a professional manner.
If you wish to make a complaint you can do so by contacting us on:
Call Centre: 17 540054
Fax: 17 100017
Or alternatively you can tell us about your complaint by writing to the below address:
Head of Compliance
Khaleeji Commercial Bank BSC,
Bahrain Financial Harbour East Tower,
P.O. Box 60002, Kingdom of Bahrain.